Victorian Christmas FAQs

Can I buy tickets on arrival? 

No, all tickets will need to be booked in advance through our website.

 

Do I need to print my tickets? 

You can either print your tickets or show them on your phone or device.

 

When is my tour?

Your tour is the time stated on your ticket after the date of tour. You are welcome to arrive prior to your tour time to enjoy the gardens. The Gardens open from 10:30am.

 

How long is the Victorian tour?

The tour is 45mins.

 

Im a Historic Houses member, how do I book tickets? 

Unfortunately we do not accept Historic Houses memberships for this event.

 

Is there an onsite car park? 

Yes, this a large onsite car park which is a five minute walk from the Castle.  There is a small number of accessible car parking spaces also available. Please ask for directions to this car park on arrival. Parking is included in your ticket prices.

 

Can I view the grounds and not take a tour?

Unfortunately, due to limited parking we cannot guarantee there will be grounds tickets available.

 

Can I make a reservation for Walker’s House Restaurant?

Yes, it is essential that you pre-book if you wish to have a festive lunch or afternoon tea.  Details on how to book will be announced soon.

 

What COVID-19 safety measures are in place? 

We would like to assure you that visitors and staff safety of the upmost importance to us and we are taking every step to ensure a covid-safe environment.

We have hand sanitiser in numerous locations across the site.  All visitors that enter any inside space will be required to wear a face covering unless they have a medical exemption. All Guides and Castle staff will also wear face coverings where appropriate.

Where queuing is required, clearly marked queuing spaces will be marked out.

 

I have an infant, do they need a ticket?

Yes, all visitors require a ticket for this event as all babies and children count into our maximum capacity.

 

Are pushchairs allowed in the Castle? 

No pushchairs are not allowed on the tour of the Castle.

 

Can I buy something to eat at the Castle? 

Yes, Walkers House tea room is open from 11am – 3pm.  A full menu will be uploaded shortly.

 

For information regarding disabled access please click here 

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